We want every iKONYK purchase to arrive in excellent condition and feel right from the first wear. This policy explains returns, exchanges, refunds and delivery expectations for orders placed through ikonyk.co.za.
Returns
You may request a return within 30 days of receiving your order. Items must be unworn, unused and returned in their original packaging with proof of purchase.
To start a return, email mike@ikonyk.co.za with your order number and the item you wish to return. Please wait for return instructions before sending the item.
Return shipping
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged on arrival or incorrect. We recommend using a tracked service because iKONYK cannot accept responsibility for returns lost in transit.
Refunds
Returned items are inspected after arrival. If the return is approved, the refund will be issued to the original payment method. The time taken for the refund to appear depends on the customer’s bank or payment provider.
Original delivery fees are not refundable unless the order was faulty, damaged or incorrectly supplied.
Exchanges
If you need a different size, contact us within 30 days of delivery. Exchanges are subject to stock availability. We will provide the applicable return and replacement-delivery instructions.
Faulty, damaged or incorrect items
Please email mike@ikonyk.co.za as soon as possible with your order number, a description of the issue and clear photographs. We will assess the issue and arrange the appropriate replacement, exchange or refund.
Delivery timelines
- Orders are normally dispatched within 1–2 business days.
- South African delivery normally takes 3–5 business days.
- International delivery normally takes 7–14 business days.
Delivery estimates may be affected by public holidays, customs processing, courier disruptions or remote delivery locations. For full delivery charges and information, see our Shipping & Returns page.
Contact
For return or refund assistance, email mike@ikonyk.co.za.